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Number Types Answering Service Switchboard Features Memorable Numbers Broadband

All numbers come with our FREE virtual telephone switchboard and call handling system

dmSwitchboard turns your virtual number into a powerful virtual switchboard system without having to purchase any hardware or software, you can now own your own virtual call centre!

You may be surprised to hear that there is no charge for all the features that our virtual switchboards offer you, it is an added feature provided at no extra cost on all the numbers we provide (however certain minimum usage applies for our free 0700 numbers when used with the virtual switchboard feature, this does  not apply to other numbers).                   Our Virtual telephone switchboard service offers you the following features:

Switchboard is Free! - Our virtual switchboard is a free add on service for our 0800, 0845, 0870, 0871, 0207, 070058, 070059, 07050 &  07020 phone numbers with the exception that usage restrictions apply to the 0700 numbers, if the number does not receive calls totalling a certain number of  minutes in any month, a fee of £5+vat will be made for that month, these minimum minutes of calls required are 100 minutes for 070059 & 07050 numbers and 200 minutes for 070058 and 07020 numbers. If this happens and you are not making enough use of the switchboard features on your 0700 number you always have the option to change the number back to an ordinary (non switchboard) number.

Our Virtual Switchboard is Available for New and Existing dmNumbers Our free virtual switchboard functionality can be used with any 0800, 0845, 0870, 0871, 0207, 070058, 070059, 07050 & 07020 virtual numbers, you can enable your existing dmNumber by logging in to the Clubhouse, alternatively, if you don’t already  have a dmNumber you can signup for a new number.

Easy Virtual Switchboard Setup - You can choose to have your virtual switchboard represent you as a single department which can forward all your calls or take voicemail messages with either a system generated  greeting or your own recorded greeting. Or you can use your switchboard to offer  multiple departments with a menu greeting such as "Press 1 for sales, 2 for  Support" etc.

Online Virtual Telephone Switchboard Controls - Easy to use browser based admin and setup control panel available online. You can also setup or  amend your virtual switchboard settings, call group and department structure, change voicemail and call divert option.

Online Setup Wizard - The online wizard is so easy to use you will be surprised how quickly you can have your greetings, announcements,  departments/call groups, diverts and voicemail setup !

Call Groups - You can setup a Call Group for each department that you need, each Call Group (department) the virtual switchboard can then put the call through to up to 9 phone numbers, or simply offer information such as a system generated or personal recorded message, announcement, or can contain it's own menu for further options.

Call Routing to the UK & Worldwide - You can divert  calls to any phone numbers you need to, up to nine different number for each  call group. Whether the call diversion can be done for Free of whether there is  a cost for the call forwarding depends on what sort of dmNumber you have and  what sort of phone you are diverting to and it’s location.

Voicemail-2-Email - Whenever the a call in not answered you can have the system record a voicemail message from the caller and deliver it to you as an e-mail attachment, voice to e-mail has never been easier !

Provide Information - A virtual switchboard menu item does not have to be for routing a call to anyone, it can instead just give out information and announcements, status messages, e.g. "Press 3 to hear the venues for today’s meetings".

Robot Voice System - Using the Setup Wizard you just type  in what you want each message or menu item to say and the "Robot" will read out  your messages to your callers. Give it a try, you will be surprised at the quality of the Robot voice which is far better quality than the many poor  quality voice system that are available.

Upload Your Own Sound Library - records and upload your own sound files to use in place of the "Robot", the sounds could be voice greetings  or other sounds or music etc.

Set Office Hours - Set your office hours for each day of the week so that calls are automatically routed either to your phones or to voicemail depending on the day and time. SO when it’s time to stop work your  virtual switchboard system automatically goes on auto pilot !

Set Out of Office - As well as normal office hours you can  also manually set the system to Out of Office so you don't miss calls while away  from your home or office or while in meetings etc. This is especially useful for  small offices or home offices where there may not be anyone else available to  field your calls whilst you are otherwise occupied.

Mid Call Services - Together, a range of mid call options give you the powerful features for your virtual switchboard usually only found  on a regular state of the art switchboards that require a substantial investment  in hardware and software.

Call Holding - Place a caller on hold just like on non virtual switchboards.

Second Call - While a caller on hold make a second call without a second phone line, your virtual switchboard handles it all for you!

Call Transfer - After placing a caller on hold and making a second call you can use the virtual switchboard to transfer your caller to the other party after briefing them on the call.

Call and Message Logs - See any online log of all calls and messages that your virtual switchboard has handled including the date/time and  the number called from (unless it's witheld).

Caller ID - CLI information is provided so you can see who  is calling before you answer (so long as the originating network and your own supports it and it is not witheld).

Virtual Porting of Your Existing Phone - You can direct your existing phone number to an 0207 dmNumber and benefit from all these virtual  switchboard features on calls to your existing number, please note that your existing telecoms provider may charge you for the call diversions.

Live Answering Service Option - Your virtual switchboard  can be combined with dmAnswers, the professional Live Answering Service from  dmClub, so that for any call group, the call can be answered by a real person,  your very own receptionist for your own switchboard. The perfect way to combine  virtual and live switchboard and receptionist services. Click here for more information about dmAnswers.

Call us on 0845 686 2848 or e-mail contact@geodesa.com

Number Types Answering Service Switchboard Features Memorable Numbers Broadband

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